Cancellation and Rescheduling Policy:
If a client needs to cancel a booked at home swim class for any reason, they must do so at least 24 hours in advance. In this case, a credit will be processed for that class, or depending on availability the class can be rescheduled for a later date;

If a booked class is cancelled less than the minimum amount of notice, then the class is lost and no reimbursement will be issued;

If a class delivery is disrupted by inclement weather (thunder and/or lightning) at any point after our instructor arrives to the class location (if outdoors), the class will be cancelled and no refund will be issued;

The Aqua Life instructor on location will make the decision to cancel service due to inclement weather solely based on the safety of all parties. Classes may continue to proceed in the rain if there is no thunder and/or lightning;

A class can be cancelled due to inclement weather, up to a maximum of 24 hours prior to the class scheduled time without loss of class; A make-up or credit will be offered to replace the missed class based on availability;

Refund Policy:
Payment is required at the time of booking.

No refunds will be provided for this service once payment has been made.

Due to provincial guidelines, all swim lessons must follow physical distancing measures, meaning only one household member can assist the swimmer with physical contact in the water. Swim Levels needing to have a family member come into the water with them are Parent and Tot, Swim 101, Swim 201 beginner. For the swimmer to be unaccompanied by a parent or guardian in the water, they need to successfully be capable of doing front crawl with side breathing for 5 m unassisted and back crawl windmill arms unassisted for 5 m.

The swimmer’s level will be assessed during their first class.