Class Length

Each class lasts for 30 minutes: 27 minutes are dedicated to instruction and the last few are for the instructor to give feedback to students and their parents.

Monthly Billing

Your credit card will automatically be charged on the 20th of every the month for the upcoming month’s lessons. For example, October’s tuition would be processed on September 20th.

In the event that you need to withdraw your student from class, please email support@theaqualife.ca 30 days prior to your withdrawal. For example, if you wish to withdraw from lessons at the end of November, you must email us notice by October 31. All withdrawals must take place at the end of a month. While you can withdraw from lessons mid-month, you will not be refunded for lessons missed.

When you’re ready to return to the pool, email support@theaqualife.ca 2 to 3 weeks before you’d like your child to start and we will send you options for available classes. Payment will be processed immediately to reserve your spot, with the payment schedule returning to the 20th in the month that follows..

Makeup Classes

Due to limited pool time, we do not offer makeup classes for those lessons you choose to miss. Similar to any other activity (such as soccer, swim lessons with the city, or hockey) participants are not afforded the opportunity to "make up" missed class time.

Cancelled Classes

While we do our best to avoid cancelling classes, we may sometimes have to do so if there is a problem in the pool and it is not healthy or safe for your child to be in the water. If we need to cancel for any reason, the cost of 1 class will be credited to your account.

Feedback & Questions for Us

We aim to deliver a great learning experience for all our students. If you notice something we could improve or you feel that your child is not quite making the progress you would like, please let us know right away! We do remind parents that a child might at times project their initial discomfort in the water onto their instructor. This will sort itself out after a few lessons once they grow more comfortable. If you are unhappy with your lessons, please contact us so we can work together to come up with a solution and keep you or your child progressing in the water.

If there is ever anything you need, please don’t hesitate to send us an email at support@theaqualife.ca or give us a call at (613) 793-0323. Please do not contact any of the venues where lessons are hosted, as they are just the supplier of the swimming pool and are owned and operated separately from the Aqua Life Swim Academy.